A married couple bought carpet from us a few months ago and were of different opinions as to the style they wanted. We sent them home with many samples options, made home decor visits to help them with their selection and worked hard to find something they both would like.

Finally, the wife gave in to her husband and agreed to the heavier weight carpet with the longer fibers versus the lighter weight, shorter pile carpet she preferred.

Within a week, she called me. She was so unhappy with the purchase. She regretted not insisting that they get the carpet she wanted.

The story could easily end here with us telling her – Sorry, but the carpet has been installed. You can’t bring it back because it was custom ordered for your room.

The good news is – She can bring it back because the carpet she purchased was from Mohawk. They have a 60-days, no questions asked full-replacement warranty on all carpet which makes it so easy to have it exchanged. The customer pays the freight and the labor charge and any difference in the cost of the carpet (if it is higher).


Here is their full warranty statement:
Mohawk is committed to total satisfaction and offers the strongest, simplest, full-replacement warranty in the flooring industry. Our 60-Day Satisfaction Guarantee allows you to buy with complete confidence because if for any reason, you are not completely satisfied with your new Mohawk ColorCenter carpet, hardwood, laminate or ceramic purchase (during the first 60 days after purchase), we will authorize its replacement at no charge with a Mohawk ColorCenter flooring of comparable value.
The original material must not have been misused, damaged or abused. Full replacement option may be exercised once for each purchase and applies to carpet, hardwood, laminate and ceramic only. LABOR is the responsibility of the consumer.