Finally, the wife gave in to her husband and agreed to the heavier weight carpet with the longer fibers versus the lighter weight, shorter pile carpet she preferred.
Within a week, she called me. She was so unhappy with the purchase. She regretted not insisting that they get the carpet she wanted.
The story could easily end here with us telling her – Sorry, but the carpet has been installed. You can’t bring it back because it was custom ordered for your room.
The good news is – She can bring it back because the carpet she purchased was from Mohawk. They have a 60-days, no questions asked full-replacement warranty on all carpet which makes it so easy to have it exchanged. The customer pays the frieght and the labor charge and any difference in the cost of the carpet (if it is higher).
Here is their full warranty statement:
Mohawk is committed to total satisfaction
and offers the strongest, simplest,
full-replacement warranty in the flooring
industry. Our 60-Day Satisfaction Guarantee
allows you to buy with complete confidence
bcause if, for any reason, you are not
completely satisfied with your new Mohawk
ColorCenter carpet, hardwood, laminate or
ceramic purchase (during the first 60 days
after purchase), we will authorize its
replacement at no charge with a Mohawk
ColorCenter flooring of comparable value.
The original material must not have been
misused, damaged or abused. Full
replacement option may be exercised once for
each purchase and applies to carpet,
hardwood, laminate and ceramic only. LABOR
is the responsibility of the consumer.